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Service concept

This page provides LANA GROSSA customers with an overview of all services available to our retail partners. From expert on-site assistance to on-time deliveries to personal support by our knowledgeable customer service representatives at our home office in Gaimersheim.

Our main objective is the satisfaction and success of our customers. That’s why customer service plays a central role in LANA GROSSA’s company philosophy.

 

These are some of the factors that are important to us:

  • Continuous support by permanently employed sales personnel:
    Locally based sales representatives cater to the individual needs of each customer.
  • Expert order taking:
    In addition to your locally based sales representative our knowledgeable customer service representatives at our home office in Gaimersheim are also available to take your order and provide any further assistance.
  • On-time deliveries:
    Thanks to proficient purchasing policies and the use of a modern high-bay storage facility, LANA GROSSA is able to guarantee the fast and reliable shipping of our entire product range.
  • Free shipping:
    LANA GROSSA offers free shipping on low minimum orders.
  • Online service platform for our retail partners:
    LANA GROSSA’s webshop provides customers 24 hour access to check on stock levels, place orders and much more.
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