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FAQ

Where can I buy LANA GROSSA products?
Please consult our list source of supply to find a stockist near you or to find online shops.

Where can I buy FILATI magazines?
FILATI publications are sold at fine yarn shops and through qualified online shops.

Where can I find ideas?
Please consult our list of magazines to see the entire list of our publications and a large selection of patterns.
If you fell in love with a yarn, please consult our list of yarns to find patterns in this yarn.

What if I am not satisfied with a product?
If you are not satisfied with any of our products please contact the stockist where the product was bought. Your stockist will then clarify the matter with Lana Grossa. For you, the end consumer, that is the quickest and simplest way; for us, the wholesaler, that is the legally correct way.
In exceptional cases, e.g. your stockist is no longer in business or you bought our product on a trip, please email us. We will do our very best to find a solution.

What if I have questions about a pattern?
Please first consult our pattern corrections pages to see if your concern has already been addressed. If you have a new inquiry, you may wish to visit your local stockist. We have found that help in person is more effective than by email or phone.

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